Privacy Policy

Last Updated: October 5, 2026

At Smortify, operated by Best Trading FZ-LLC, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit or use Smortify.com, place an order, create an account, contact us, or use our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect
We may collect information that you voluntarily provide when you use our website, including:
Full name
Email address
Phone number
Billing address
Delivery/shipping address
Account login information
Order and purchase information
Payment-related information
Information provided when contacting customer support
Reviews, feedback, or other information you submit to us
We may also automatically collect certain technical information when you visit our website, such as:
IP address
Browser type
Device type
Operating system
Website pages visited
Date and time of visits
Referring website
General website usage information

2. How We Use Your Information
We may use your information to:
Process and deliver your orders
Confirm and manage purchases
Process payments
Create and manage customer accounts
Contact you regarding your orders
Provide customer support
Handle returns, refunds, exchanges, and warranty-related requests
Send important service and transaction notifications
Improve our website, products, and services
Prevent fraud, abuse, and unauthorized transactions
Maintain website security
Comply with applicable legal and regulatory requirements
Send marketing communications where permitted and where applicable consent has been provided

3. Payment Information
Payments made through Smortify may be processed by third-party payment service providers.
Depending on the payment method selected, this may include services such as Tabby, Tamara, credit/debit card processors, Apple Pay, Google Pay, Visa, Mastercard, or other payment providers available on our website.
Smortify generally does not need to store your complete card number or card security code. Payment information may be securely processed directly by the relevant payment provider according to its own privacy and security practices.
You should also review the privacy policies of the payment provider you use.

4. Sharing Your Information
We do not sell your personal information to third parties.
We may share necessary information with trusted service providers when required to operate our business, including:
Payment processors
Delivery and courier companies
Website hosting and technical service providers
Customer support providers
Website analytics and security providers
Marketing service providers, where applicable
Professional advisers or authorities where legally required
We only intend to share information that is reasonably necessary for the relevant purpose.

5. Delivery Information
When you place an order, we may provide your name, phone number, delivery address, and other necessary order information to our delivery or logistics partners so that your order can be delivered successfully.

6. Cookies
Smortify may use cookies and similar technologies to improve your browsing experience.
Cookies may be used to:
Remember shopping cart information
Keep you signed in
Remember preferences
Understand website traffic and usage
Improve website performance
Provide relevant marketing or advertising where applicable
Detect security and fraudulent activity
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

7. Customer Accounts
If you create an account with Smortify, we may collect information necessary to manage your account and provide our services.
You are responsible for keeping your account credentials confidential and should notify us if you believe your account has been accessed without authorization.

8. Marketing Communications
Where permitted by applicable law, we may send promotional communications about products, offers, discounts, new arrivals, or other Smortify services.
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.
Transactional and service-related communications, such as order confirmations and delivery updates, may still be sent when necessary to complete your purchase or provide the requested service.

9. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission or electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing services, resolving disputes, maintaining business records, preventing fraud, and complying with applicable legal obligations.
When information is no longer required, we may securely delete or anonymize it, subject to applicable legal and regulatory requirements.

11. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including the right to:
Request access to certain personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally applicable
Request restriction of certain processing
Object to certain processing
Withdraw consent where processing is based on consent
Request information about how your personal information is processed
Some requests may be subject to applicable legal requirements, exceptions, or verification procedures.
The UAE Personal Data Protection Law establishes rules concerning personal-data processing and provides certain rights and protections for data subjects.

12. Third-Party Websites
Our website may contain links to third-party websites, applications, payment providers, social media platforms, or other services.
Smortify is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any third-party service you use.

13. Children's Privacy
Smortify's services are intended for general consumers and are not specifically directed at children.
We do not knowingly seek to collect personal information from children where prohibited by applicable law.

14. International Data Transfers
Some of our service providers may process or store information outside the United Arab Emirates.
Where personal information is transferred internationally, we will take reasonable steps to ensure that such transfers are handled in accordance with applicable laws and appropriate safeguards.

15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.
When we make changes, we may update the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically.

16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please

contact us.
Smortify
Operated by: Best Trading FZ-LLC
Website: Smortify.com
Email: Support@smortify.com
Phone: +971547631456
Business Address:CWEP6165Compass Building,Al Shohada Road,Al Hamra Industrial Zone-FZ,Ras Al Khaimah, United Arab Emirates